Privacy Policy

Lane Credit Hire Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website www.lanecredithire.co.uk, contact us, or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company name: Lane Credit Hire Ltd
Website: www.lanecredithire.co.uk
Email: [insert contact email]
Telephone: [insert phone number]
Registered address: [insert registered office address]

For data protection purposes, we are the Data Controller.

2. Information We Collect

We may collect and process the following types of personal data:

a) Information you provide directly

Full name
Address
Email address
Telephone number
Date of birth
Vehicle details
Accident details
Insurance information
Financial information (where necessary for credit hire agreements)
Any other information you provide via forms, email, or phone

b) Information collected automatically

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Pages visited and time spent on the site
Cookies and similar technologies

3. How We Use Your Information

We use your personal data to:

Provide credit hire and accident management services
Assess eligibility for credit hire
Administer agreements and claims
Communicate with you
Liaise with insurers, solicitors, repairers, and recovery agents
Comply with legal and regulatory obligations
Improve our website and services
Prevent fraud and misuse

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Performance of a contract – to provide our services
Legal obligation – to comply with laws and regulations
Legitimate interests – for business operations, fraud prevention, and service improvement
Consent – where required (e.g. marketing communications)

5. Sharing Your Data

We may share your personal data with:

Insurance companies
Solicitors and legal representatives
Vehicle repairers and recovery services
Credit reference agencies (where applicable)
IT and system service providers
Regulatory or law enforcement authorities (if required)

All third parties are required to protect your data and use it only for specified purposes.

6. International Transfers

We do not transfer your personal data outside the UK unless adequate safeguards are in place in accordance with UK GDPR.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements. Typically, this may be up to 6 years after the end of a case or agreement.

8. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent (where applicable)

To exercise your rights, contact us using the details above.

9. Cookies

Our website uses cookies to improve functionality and user experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy [if applicable].

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.